Your privacy is important to us.
Although our ability to provide service
requires that we collect business and/or
personal information about our customers, we
take measures to ensure the privacy and
confidentiality of that information.
Our commitment to safeguarding your privacy
is reflected in our Privacy Code, which
governs the behavior of our employees with
regard to the collection, use and disclosure
of our customers' personal information. This
privacy code reflects the federal privacy
legislation that came into effect on January
Core Broadband respects our customers'
privacy and therefore we will not share sell
or provide any information you share with us
to a third party unless we first
receive your written or verbal consent.
Why we collect personal and business
When you request information or service Core
Broadband requests you share some basic
information about yourself. We understand
that some of this information is private,
which is why we collect personal information
only for the following purposes:
To establish and maintain a responsible
commercial relationship with you and to
provide ongoing service.
For example, when you request Internet
service, we will provide this
information to the ISP of your choice if
so designated. To do so, we collect
information that allows us to confirm
your location and identity and
connection needs so that we can record
your information for follow up.
To maintain a contact list of customers
so we can keep you informed if you so
ISP will also keep you informed of
service upgrades, planned outages and
related news that might impact your
How do we protect your personal information?
In order to protect your personal
information and your right to privacy, Core
will NOT collect, use or disclose your
personal or business information for any
purpose other than those identified
above, except with your consent;
will protect your personal and business
information with appropriate security
will protect the confidentiality of your
personal information when dealing with
will strive to keep your personal and
business information as accurate and
up-to-date as is necessary for the
purposes identified above; and
will honour any request you may make for
access to all your information.
will honour your request to have all
information deleted from our records and
What are your choices?
We would like to have your consent to
continue to collect, use and disclose only
your business information for the purposes
identified above. However, you do have
choices and can refuse or withdraw your
consent as follows:
You may wish to have only your name on
the list of customers.
You may have your name removed from our
telephone, mail or e-mail mailing lists.
We may use these lists to inform you new
developments that may be of benefit to
You may refuse to provide personal
information to us. You may also withdraw
your consent at any time.
either case, this may limit our ability
to serve you.
If you have any questions or concerns about
our privacy practices, please call us at
Otherwise, we will assume that we have your
consent to continue to collect, use and
disclose your business information for the
purposes identified above.