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Your privacy is important to us.

Although our ability to provide service requires that we collect business and/or personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.

Our commitment to safeguarding your privacy is reflected in our Privacy Code, which governs the behavior of our employees with regard to the collection, use and disclosure of our customers' personal information. This privacy code reflects the federal privacy legislation that came into effect on January 1, 2001.

Privacy Commitment 


Core Broadband respects our customers' privacy and therefore we will not share sell or provide any information you share with us to a third party unless we first receive your written or verbal consent.

Why we collect personal and business information  


When you request information or service Core Broadband requests you share some basic information about yourself. We understand that some of this information is private, which is why we collect personal information only for the following purposes:


  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service. For example, when you request Internet service, we will provide this information to the ISP of your choice if so designated. To do so, we collect information that allows us to confirm your location and identity and connection needs so that we can record your information for follow up.
  2. To maintain a contact list of customers so we can keep you informed if you so desire. Your ISP will also keep you informed of service upgrades, planned outages and related news that might impact your service.

How do we protect your personal information?


In order to protect your personal information and your right to privacy, Core Broadband:


  1. will NOT collect, use or disclose your personal or business information for any purpose other than those identified above, except with your consent;
  2. will protect your personal and business information with appropriate security safeguards;
  3. will protect the confidentiality of your personal information when dealing with other companies;
  4. will strive to keep your personal and business information as accurate and up-to-date as is necessary for the purposes identified above; and
  5. will honour any request you may make for access to all your information.
  6. will honour your request to have all information deleted from our records and systems.


What are your choices?


We would like to have your consent to continue to collect, use and disclose only your business information for the purposes identified above. However, you do have choices and can refuse or withdraw your consent as follows:  

  1. You may wish to have only your name on the list of customers.
  2. You may have your name removed from our telephone, mail or e-mail mailing lists. We may use these lists to inform you new developments that may be of benefit to you.
  3. You may refuse to provide personal information to us. You may also withdraw your consent at any time.
     However, in either case, this may limit our ability to serve you.

If you have any questions or concerns about our privacy practices, please call us at 705-224-CORE. Otherwise, we will assume that we have your consent to continue to collect, use and disclose your business information for the purposes identified above.